There is a $10 shipping charge for orders shipped to Alaska, Hawaii, APO/FPO, US territories, & Canada. Many items are not available for shipment to these locations, including all popcorn and concession supplies, aquariums, furniture and rugs.
When will my order be shipped?
Most items are in stock for shipment from our warehouse or directly from the manufacturer within 3-5 business days. We will email to let you know when your order has been shipped and provide tracking information when available. In the event that an item cannot be shipped within 7-10 business days of your order date, we will contact you and give you the opportunity to change or cancel your order.
How are orders shipped?
Orders are sent via UPS Ground or FedEx Ground.
Is expedited shipping available?
Overnight or expedited shipping is available for some products. For an expedited shipping quote, use the “Contact Us” form on our website, or email info@houseintoahome.com Please provide your zip code and the name of the item you are interested in and we will provide a quote as quickly as possible.
I have a question about a product or need information about an order. How can I contact you?
Please use the “Contact Us” form on our website, or email info@houseintoahome.com We respond to email 7 days a week. Using email to answer questions helps us keep our costs and prices low. If you have a question or issue that cannot be resolved via email, we can be reached via phone at (877) 262-0339 on Monday – Friday from 9 to 4 Central time.
What are your return policies?
We
want you to be pleased with your purchase and will accept authorized returns of
eligible items.
Authorization:
Contact
us by e-mailing returns@houseintoahome.com for
a return merchandise authorization within 14 days of receipt of your
item.
Shipping:
Customers
are responsible for securely shipping and insuring products returned to
HouseintoaHome.com.
Returned items
must arrive within 30 days of receipt.
After
authorization, returns should be shipped to:
Traction LLC - Returns
121 Civic Center Drive, Ste. 122
Lake St. Louis, MO 63367
Refund:
We
will issue a refund of the item(s) price for authorized returns received in new,
saleable condition. Shipping
charges are not refundable.
Returned items are not eligible for any original free shipping
offer. Actual postage costs will be
deducted from the refund issued. (This means if your order originally qualified
for free shipping, the actual shipping costs will be applied on the
return.)
Non-Returnable
items:
Sheets,
pillowcases, AND DOWN PRODUCTS CANNOT BE RETURNED ONCE THEY HAVE BEEN REMOVED
FROM THEIR PACKAGING. Under
health and hygiene regulations these products cannot be resold and we do not
accept their return.
All
items must be in new, unused condition with all original packaging and tags.
Returns of bedding or clothing that has been used or washed are not accepted for
any reason.
Custom-made
and special order items may not be returned.
In the rare case of a custom-made item that is defective or damaged upon
receipt, the item will be repaired or replaced.
We
reserve the right to refuse any item that is not in saleable condition or is
returned after 30 days from receipt.
Popcorn machines and supplies, aquariums, aquatic furniture and concession equipment may not be returned directly to us, but are covered under manufacturers’ warranties. Please contact the manufacturer for details.
